Privacy Policy

Alpha Flooring & Renovation Inc. ("we," "our," or "us") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, mailing address
Project Information: Property address, project details, measurements, photos related to renovation work
Billing Information: Invoices, payment details (note: payment processing may be handled by third-party providers)
Website Information: IP address, browser type, pages visited, and other analytics data when you visit our website
Communications: Emails, messages, or phone call records related to inquiries, estimates, or services

2. How We Use Your Information

We use personal information for the following purposes:

To provide and manage renovation and flooring services
To prepare estimates, contracts, and invoices
To communicate with you about your project or inquiries
To improve our services, website, and customer experience
To comply with legal, regulatory, or insurance requirements
For marketing purposes (only with your consent, where required)

3. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only in the following circumstances:

With subcontractors or suppliers strictly as needed to complete your project
With service providers who assist us with billing, IT, marketing, or analytics
When required by law, regulation, court order, or insurance providers
To protect our legal rights, property, or safety

All third parties are required to protect your information and use it only for authorized purposes.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law, insurance, or business records retention policies.

7. Access and Correction

You have the right to request access to your personal information and to request corrections if it is inaccurate or incomplete. Requests must be made in writing and may be subject to identity verification.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies, though some website features may not function properly.

9. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

Alpha Flooring & Renovation Inc.
Email: info@alphaflooringandrenovation.com
Phone: [647-773-3468]

Effective Date: [08-23-2025]